Returns Policy
Returns Policy
Return Address
Blue Euphoria
PO BOX 228
Hitchin
Herts
SG4 0WW
Make sure you read this page carefully before returning an item otherwise charges may be incurred
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage and Packing
On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply. For a breakdown of reasons and prices for re-dispatch please see below.
Customer Exchanges and Faulty items:-
If you return an item because you don't want it and you want an exchange the redelivery charges apply.
If you return an item for an exchange due to a fault their is no charge for sending a new item back to you.
If you send an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.
Cancelled Orders:-
If an order is cancelled after dispatch the full delivery charge (not the subsidised charge) will not be refunded.
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